Placing an order
Once you have made your selection and provided your measurements, you will be quoted a price for your order.
The price quoted will be based on prices as advertised on the website and will be inclusive of VAT.
You can make secure online payments using any major credit or debit cards (please see point 7 about security as well as our privacy and cookies policy for further information)
For more information please refer to our terms and conditions page
We are confident that our products are of a superior quality and therefore we back them up with a 1 year manufacturer’s warranty and 3 – 10 years on other parts (please see individual product pages for relative guarantee information).
The guarantee will not cover normal wear and tear, damage caused by mishandling, etc. 5.3. Please be informed that guarantees remain subject to terms and conditions as set out by Elegant Interiors.
Returns, replacements and refunds
At Elegant Interiors we are happy to state that ‘customers always come first’; so, if for any reason you are not 100% satisfied with your purchase, you can send it back to us within 14 days for a full refund or replacement (subject to terms and conditions).
If you receive an item that arrives damaged or is not what you had ordered then please contact us within 24 hours of receiving the good/s on 03301 070 345 or by e-mail at firstname.lastname@example.org; we will be more than happy to resolve the issue as quickly as possible. Please note that the shades of colours displayed on this website may vary according to your screen settings. The colours viewed on-line should be considered as indicative only. Therefore, we strongly recommend that a sample is ordered before proceeding with a purchase.
The following products are made to order; therefore they are non-refundable/non-returnable:
Made to measure curtains and blinds:
Unfortunately, due to the nature of these custom made products, we are unable to provide a refund on them.
We’re confident that you’ll be happy with the quality and the fit of your curtains/blinds but in the event that you’re not, we’ll always work very hard to resolve any problems. Please do get in touch with us by phone on 03301 070 345 or by e-mail at email@example.com if you have any concerns and we’ll be happy to help. All customers will receive an order confirmation email, this outlines your order in full including the exact measurements (in millimetres) of your order – please always check this and if there are any amendments to be made to the order please ensure these are made to us by email or by phone within 24 hours of placing the order. If we have not been contacted within the 24 hour period we shall assume that all the details are correct. Because of the bespoke nature of made to measure products we can’t accept returns or issue full refunds (for full explanation please refer to our terms and conditions).
- We will aim to process and deliver your order within 5-7 working days;
- Some products such as venetian blinds will take at least 14 working days to be delivered
- We use reputable courier services to deliver your goods so rest assured that you will receive your goods securely and within our estimated delivery times;
- All mainland UK deliveries are charged at a flat rate of £5.00;
- Off shore deliveries will be charged at a different rate (please contact us for further assistance);
- You can follow the progress of your order by logging into the ‘My Account’ section of our website and navigate to the ‘My Orders’ section for updates.