Contact us

Here at Elegant Interiors we are always available to provide help and support. There are a number of ways by which you can contact us:

1) By phone: 03301 070 345 (Monday to Thursday 9 am – 4 pm ) ;  (Friday 9 am- 1 pm ) ; (Saturday – Sunday closed)

2) By email:

3) By completing the contact us page

Terms and Conditions

Please read our terms and conditions carefully as they detail the conditions under which we (Elegant Interiors) operate and make our products available to you. We strongly recommend that you read and agree with our terms and conditions before proceeding with any purchases whether online or by phone!

Please be informed that when you purchase from our website you will be entering an agreement with Elegant Interiors.  The agreement will be fulfilled once we have made your purchase available to you.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid, or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

1 Our Products

1.1 Product descriptions and visuals:

1.1.1.The products displayed on our website are digitally produced and or photographed. Every effort has been made to present our products as accurately as possible. However, please be informed that the shades of colours displayed on our website may vary according to your screen settings. The colours viewed online should be considered as indicative only. Therefore, we strongly recommend that a sample is ordered before proceeding with a purchase (where possible and as identified on the website).

1.1.2. Please be informed that whilst we will make every effort to complete your order according to your preferences which you make using any sample, description and/or imagery provided by us, you will not be able to claim compensation and/or reject the goods based on any slight and/or insignificant difference (colour, shade, pattern and/or other).

1.1.3. We cannot guarantee 100% colour, texture, pattern and/or other matches on replacement orders (i.e. under product guarantee). However, we will try our best to accommodate your request.

2 Taking measurements before placing your order

2.1. It is your responsibility to provide correct measurements. We strongly recommend that you refer to our measuring guides or contact us for further assistance before placing your order by phone or online.

2.2. It is your responsibility to check the product details and taking and providing measurements before placing your order by phone or online. Subsequent checks such as reading the order confirmation will be your responsibility as well. Should you find any discrepancies in your order confirmation, please contact us within 24 hours of receiving the order confirmation; after 24 hours, we will assume it to be correct!

2.3. Should you wish to change or cancel your order after 24 hours of placing it, please contact us by phone to see if your order has gone into production or not. It may be possible to change or cancel your order if it has not gone into production.

2.4. We are more than happy to provide help and support and will try our best to resolve any order dispute. However, we will not accept returns or provide refunds on goods produced, in particular, bespoke orders using incorrect measurements provided by you.

2.5. Orders received via the phone will be repeated to you and an order confirmation will be sent by email. It is therefore your responsibility to check and confirm this. We cannot be held liable for producing inaccurate bespoke goods.

3 Placing an order

3.1. Once you have made your selection and provided your measurements, you will be quoted a price for your order.

3.2. The price quoted will be based on prices as advertised on the website and will be inclusive of VAT.

3.3. A flat rate of £5.00 will be added to all mainland deliveries.

3.4. Please note that we have the right to cancel your order if:

i) we are unable to complete the order due to insufficient stock;

ii) the goods are discontinued by the manufacturer;

iii) you provide a delivery address that is not within our delivery zone;

iv) there is a system failure or clerical error leading to incorrect price/s being advertised.

3.5. We will contact you directly if we are unable to process your order as soon as receiving the order and should you require it, provide specialist help and support.

3.6. You can make secure online payments using any major credit or debit card (please see point 7 about security as well as our privacy (cookies) policy for further information).

4 Delivery Information

4.1. We will aim to process and deliver your order within 5-7 working days.

4.2. 5-7 working days will mean being from the point of receiving your payment in our bank account.

4.3. Standard 5-7 working days turnaround time will not apply to busier periods during the year such as Christmas, Easter, Bank holidays, etc.

4.4. Some products such as Venetian blinds will take at least 14 working days to be delivered

4.5. Should your order take longer than estimated to process, we will contact you directly as soon as possible to update you.

4.6. We cannot be held liable for any delays in processing or delivering your products due to reasons that are beyond our control.

4.7. We use reputable courier services to deliver your goods so rest assured that you will receive your goods securely and within our estimated delivery times.

4.8. All mainland UK deliveries are charged at a flat rate of £5.00.

4.9. Offshore deliveries will be charged at a different rate (please contact us for further assistance).

4.10. You can follow the progress of your order by logging into the ‘My Account’ section of our website and navigate to the ‘My Orders’ section for updates.

5 Guarantee

5.1. We are confident that our products are of superior quality and therefore we back them up with a 1-year manufacturer’s warranty and 3 – 10 years on other parts (please see individual product pages for relative guarantee information).

5.2 The guarantee will not cover normal wear and tear, damage caused by mishandling, etc.

5.3. Please be informed that guarantees remain subject to terms and conditions as set out by Elegant Interiors; Terms and conditions can be found under the ‘Customer service’ section.

6 Refunds and returns

6.1. We are more than happy to provide a refund or replacement for goods other than bespoke item/s you have purchased from us. Please note that you will have a 14 day period to contact us regarding a refund or replacement.

6.2. Please contact us by phone or email as soon as possible so that we can resolve the issue as quickly and as amicably as possible.

6.3. When contacting us, please state your full name, invoicing address, delivery address, order number, invoice number and clearly explain your reason/s for a refund or replacement.

6.4. Please remember that in order to qualify for a replacement or refund:

i) you must contact us within 14 days of goods received;

ii) the goods must be unused and in a resalable condition;

iii) once we have received and inspected the returned good/s in its original packaging and conclude that the good/s is or are in a resalable condition, we will provide a full refund;

iv) where we decide to provide a refund this will only include the initial delivery charge and not any subsequent delivery charge/s incurred by you.

7 Security

7.1. Please see Elegant Interior’s Privacy policy for further information about how we handle your personal information.

7.2.The information you provide during the course of your online payment will be used by Elegant interiors to keep a record of your payment. This record will consist of the cardholder’s name, the invoice amount and the invoice number. We do not retain your card details.

7.3. All transactions take place via a secure server so you can shop with confidence.

7.4. We use SSL security to provide you safe and secure online shopping.